ZuzyParty – Terms and Conditions

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Welcome and thank you for booking with Zuzy! Please take a moment to read through the Terms and Conditions that apply to Children's Entertainment, Live Music Performances, and Music Lessons. By confirming your booking, you agree to these terms.

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Children's Entertainment Terms and Conditions

1. Deposit

A non-refundable deposit may be required to secure your booking. Deposits can be paid via PayID or bank transfer.
Please note: Your booking is not guaranteed or confirmed until the deposit has been received by Zuzy.

2. Travel Fee

There may be a travel fee added to your price, depending on the distance from our location. You’ll know about it before the booking is confirmed! Changes in the location of the event may incur additional travel charges.
Travel within 25 km of our base is free of charge. For bookings beyond 25 km, a fee of $1.20 per km (return trip)applies.

3. Cancellation

Cancellations happen! Please consider the location of the event (especially if it’s outdoors) and let us know as soon as possible if you need to cancel.

• Last-minute cancellations (less than 4 days before the event) require the full entertainment fee to be covered.

• Should the payments not be made, we reserve the right to recover our costs via a third party.

4. Invoice

Please let us know if you need an invoice or receipt – it will be sent to you via email.

5. Parking

If no free parking is available on-site, parking fees will apply. Please inform us as early as possible so the fee can be added to your booking. Zuzy reserves the right to invoice you for the parking fee after the event if no free parking was available nearby.

6. Children Limit

Your booking is tailored to your party’s budget, number of activities, and number of children.
Important: If the number of children increases, you must inform us as soon as possible, as it may affect the booking duration or require additional services.

7. Shade / Indoor Area

Please ensure a covered or indoor area is reserved for the entertainment – costumes and heat don’t mix well!

8. Parent Supervision

Please ensure a responsible adult is on-site to supervise the children. Zuzy is not responsible for supervising the children at the event.

9. Sensitivity to Products

All products used are designed for professional use and are generally safe. However, skin reactions can occur.
If any child has sensitive skin, please avoid face painting or balloon services. Zuzy is not liable for any skin reactions.

10. Behaviour Policy

Entertainment may need to be paused or refused in rare cases due to disruptive behaviour.
Please be patient and understanding during wait times (especially for face painting). Any inappropriate behaviour may result in refusal of service.

11. Entertainment Location

Activities like games or magic shows require attention. If there is loud music or other distractions, please arrange a separate space for entertainment.

12. Photos

Photos and videos may be taken during the event for promotional purposes. If you do not consent, please inform us at the time of booking.

13. Party Format

Entertainment is structured to maximise engagement. Please inform us about key timing elements (like cake cutting or speeches) that may affect flow.
If you’d like to extend your booking or add services for an extra fee, just ask!

14. Payment Terms

All payment terms (including due date and method) must be discussed and agreed upon with Zuzy before the event.

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Live Music Performance Terms and Conditions

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1. Booking Confirmation & Deposit

A non-refundable deposit is required to secure your live music booking. Bookings are not confirmed until this deposit is received.
Remaining balance is due by the day of the performance unless otherwise agreed in writing.

2. Performance Requirements

Please ensure the performance space is safe, covered (if outdoors), and protected from weather. Power access is required for band or electronic setups. Time for setup and soundcheck must be allocated.

3. Duration & Breaks

Standard sets are 45 minutes with short breaks. Set lengths can be adjusted by prior agreement.

4. Cancellations

Cancellations made within 7 days of the event will be charged the full fee.
Different notice periods may apply for events requiring travel over 25 km – these will be communicated in writing.

5. Travel & Parking

Travel within 25 km is free. Beyond that, a $1.20 per km (return) fee applies.
If no free parking is available at the venue, parking costs will be invoiced.

6. Overtime Requests

Extensions may be accommodated based on availability and will incur an additional fee.

7. Photos & Videos

Photos or short clips may be taken for promotional use. Please inform us at booking if you’d prefer not to be included.

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Music Lessons Terms and Conditions

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1. Bookings

Lessons are available by appointment only and subject to availability. Bookings may be made per session or by term.

2. Payment

Lessons must be paid in advance—either individually or as a block—unless otherwise agreed. Payment details provided upon booking.

3. Cancellations & Make-Ups

• Please provide at least 24 hours’ notice to cancel or reschedule.

• Late cancellations (< 24 hours) may be forfeited.

• No-shows incur a $30 fee.

• Make-up lessons are offered where possible but are not guaranteed.

4. Student Preparation

Students should be ready with all necessary materials: books, sheet music, homework, pencils, colouring pencils, microphone, and speaker (if needed). Regular practice is strongly encouraged.

5. Online Lessons

Available via Zoom, Google Meet, or FaceTime. A quiet, well-lit space with stable internet is essential.

6. Parental Supervision

For young students, a parent or guardian may attend the lesson. Involvement at home is encouraged to support progress.

7. Termination

Either party may cancel ongoing lessons with one week’s notice. Refunds will be issued for unused pre-paid lessons, excluding late cancellations.

8. Photos & Recordings

With permission, Zuzy may record parts of lessons for educational or progress-sharing purposes. These will not be publicly shared without consent.

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Thank you for choosing Zuzy. If you have any questions about these terms or need clarification, please reach out directly. Let’s make your event or learning journey magical!